FAQ

What is my order status?

When can I expect my order to ship?

How do I cancel my order before it ships?

What does it mean if an item is out of stock?

What if there is an issue with my order?

How much is shipping?

Shipping

Returns

Exchanges

How can I become a stockist?

What methods of payment do you accept?

When will I be charged after placing an order?

My card is being declined when I try to place an order?

How do I use a promo code?

How can I use my eGiftcard?

My eGiftcard is missing, HELP!

Do you offer discounts?

Are you hiring?

I live in Orlando or will be in the area, can I come pick up my order?

Sizing + Dimensions

What is Willow + Aspen?

How did Christina + Brandon meet?

What charities to you give back to?

What are you doing to be sustainable?

What is your story?

Where else can I find you?

How can my pet and I be featured?

Packaging?

Any other questions?

We don't bite. Please contact us with any questions or if you just want to say hi. We are always here to help. Complete the form on our contact us page to contact our customer service team or send us an email at willowaspen@willowaspen.com. We will be in touch within 24-48 hours.